Once you’re working with customers that turn out to be difficult it can be hard to “sack” them, particularly mid-project if that’s the way you work.
But more importantly, because it is so easy to leave a bad review and so hard to verify that it is not malicious, you just can’t afford to have a problem customer anywhere near your business these days.
I was working with clients today on what they can do to to avoid attracting and signing up difficult customers.
The ideas we came up with will reduce their stress and increase their profits. They will transform their businesses.
I’ve put together a short infographic on the top five ideas we generated. If you’d like a copy, click here to download the pdf.